POLICIES

Welcome to Vigilante Rolling Video Games!

To ensure a smooth and enjoyable experience, we have outlined important policies covering booking, payment, refunds and cancellations, inclement weather, and safety guidelines. These policies are designed to protect both our guests and our team while delivering an exceptional gaming adventure.

Please review the details below and book with confidence, knowing we’re here to provide a safe, fun, and unforgettable event for you and your guests. Get ready for the ultimate luxury gaming experience!

Booking Policy

At Vigilante Rolling Video Games, we want to ensure a smooth and secure booking process for your luxury mobile gaming event. Please review our booking guidelines below:

1. Payment Methods:
   • We accept valid credit cards and debit cards for reservations and payments.
2. Deposit Requirement:
   • A $100 deposit is required at the time of booking to secure your reservation.
   • This deposit is non-refundable but will be applied toward the total cost of your event.
3. Full Payment Deadline:
   • Full payment must be received no later than 14 days prior to your event date.
   • If full payment is not received by this deadline, your reservation may be canceled, and your deposit forfeited.
   • A $25 cancelation fee will apply.
4. Reservation Confirmation:
   • Your event time is not guaranteed until the deposit is received, and the reservation will remain tentative until full payment is made.
   • Once the deposit and full payment are received, you will receive a confirmation email or message with all event details.
5. Changes to Booking:
   • Modifications to your booking, such as date, time, or location, must be requested at least 14 days prior to your scheduled event and are subject to availability. Additional charges may apply for these changes.
6. Cancellations and Refunds:
   • Please refer to our Refund/Cancellation Policy for specific details on cancellations, refunds, and rescheduling.

We are dedicated to making your event memorable and stress-free! If you have any questions or need assistance with your booking, please contact us.

Refund/Cancellation Policy

At Vigilante Rolling Video Games, we understand that plans can change, and we strive to accommodate our customers as best as possible. To ensure fairness and clarity, please review our refund and cancellation policy:

1. Cancellation of the Event:
   • If you cancel your reservation prior to 14 days, you will not forfeit your $100 deposit but will be subject to our $25 Cancellation Fee. You will receive a full refund of any additional monies paid for your event. If you wish to reschedule your event; no Rescheduling Fee will be applied.
   • If you cancel between 8 and 13 days from your scheduled event your $100 deposit will be forfeit, you will be subject to our $25 Cancellation Fee, and only 50% of your event price will be refunded. If rescheduling your event, a $25 Rescheduling Fee will be applied.
   • If you cancel within 7 days of your scheduled event your $100 deposit will be forfeit, you will be subject to our $25 Cancellation Fee, and 100% of your event price will not be refunded. If rescheduling your event, a $25 Rescheduling Fee will be applied.
   • We will make every effort to work with you to reschedule your event to a later date, subject to our availability.
2. Cancellation Fee:
   • A $25 Cancellation Fee will apply to all canceled events once any payment has been received, regardless of how far in advance the cancellation is made.
3. Rescheduling Policy:
   • If cancellation is necessary, we encourage you to reschedule your event.
   • Rescheduled events made more than 14 days from your event will not incur penalties, and your payment will be applied to the new event date.
   • Rescheduling is subject to availability and must be coordinated with Vigilante Rolling Video Games.
   • A $25 Rescheduling Fee may be applied if changes are made less than 13 days from your scheduled event.
   • Rescheduling of your event must occur prior to your scheduled event. You cannot reschedule your event after your scheduled event date.
   • All correspondence regarding rescheduling must be made using our email: [email protected]. No other form of communication is authorized for rescheduling purposes.
4. No-Show Policy:
   • If you fail to notify us of a cancellation and/or do not show up for your scheduled event, no refund will be provided, and a $25 Cancellation Fee will be applied.
5. Inclement Weather Exception:
   • If your event is canceled due to severe weather conditions, our Severe Weather Policy will apply, and we will reschedule your event at no additional charge. Rescheduling is subject to availability and must be coordinated with our team.

We are committed to providing the best experience possible and appreciate your understanding of these policies. If you have any questions or need assistance, please contact us.

Severe Weather Policy

At Vigilante Rolling Video Games, the safety of our team, guests, and equipment is our top priority. While our luxury mobile gaming theater is fully insulated, climate-controlled, and equipped with air-conditioning and heating to ensure comfort in most weather conditions, certain severe weather scenarios may necessitate rescheduling for everyone’s safety.

Policy Details:

1. Severe Weather Conditions:
   • We reserve the right to reschedule your event if severe weather, such as strong winds, snow, ice, fire, heavy rain, lightning, or other hazardous conditions, poses a danger to:
     • Our staff and equipment during travel to your location.
     • Guests and participants during the event.

2. Notice of Rescheduling:
   In the event of severe weather:
   • We will contact you as soon as possible to discuss the situation and explore alternative dates for your event.
   • Our goal is to provide at least 24 hours’ notice whenever possible; however, sudden weather changes may necessitate last-minute adjustments.
3. Customer Options:
   If rescheduling is necessary:
   • You may choose a new date based on availability at no additional cost.
   • If rescheduling is not feasible, we will work with you to find a suitable solution, which may include a partial refund, depending on the circumstances.
4. Cancellation Policy Exception:
   • Events canceled due to severe weather will not be subject to our standard cancellation or rescheduling fees.
5. Weather Monitoring:
   • We actively monitor weather reports leading up to each event and will communicate any concerns promptly to ensure a smooth planning process.

This policy helps us prioritize safety without compromising the quality of your event.

We appreciate your understanding and cooperation in ensuring a safe and enjoyable gaming experience for everyone. If you have any questions or concerns about this policy, please contact us.

Refusal of Service Policy

At Vigilante Rolling Video Games, the safety and well-being of our staff, guests, and equipment are our top priorities. We strive to create a fun and enjoyable experience for all attendees; however, we reserve the right to refuse service under the following circumstances:

1. Threatening Behavior:
   • Any behavior that poses a potential threat to our staff, guests, or the public, including but not limited to:
     • Obvious intoxication.
     • Observed or suspected illegal drug use.
     • Observed or suspected misuse of legal drugs.
     • Aggressive language, harassment, or acts of violence.

2. Unsafe Environment:
   • If the event location or surroundings are deemed unsafe for our staff, guests, or equipment, including:
     • Hazardous terrain, extreme weather, or unsafe structures.
     • Suspicious or harmful activities at or near the event location.
     • Firearms and weapons in or around our staff, guests, and equipment during your event.

3. Resolution and Event Status:
   • If such behavior or unsafe conditions are observed, we will:
     • Notify the client immediately to allow the situation to be corrected.
     • If unresolved, we may delay the event until the issue is addressed.
     • Delays to correct issues will not change the end time of your scheduled event.
     • If the issue persists or escalates, we reserve the right to cancel the event without a refund.

By booking with Vigilante Rolling Video Games, clients agree to uphold a safe and respectful environment for all participants. Our team is committed to providing an outstanding experience, and your cooperation ensures the success of your event. For any questions or concerns, please contact us.

Damage Policy

At Vigilante Rolling Video Games, we prioritize the safety of our equipment and the satisfaction of our clients. To maintain the quality of our services, we have established the following guidelines regarding property damage and liability:

1. Property Damage During Theater Positioning:
   • Vigilante Rolling Video Games, Stephen Bussell, or any Vigilante Rolling Video Games employees are not responsible for any damage to property caused by positioning the gaming theater at the client’s requested location.
   • This includes damage to above-ground structures(e.g., driveways, lawns, fences) and below-ground equipment (e.g., septic tanks, sprinkler systems, utility lines).
2. Theater and Equipment Damage:
   • Inventories of equipment are conducted before and after each event.
   • Clients are responsible for damage or theft of Vigilante Rolling Video Games property caused by careless or willful actions of event attendees.
   • Damaged or missing items (e.g., televisions, gaming consoles, controllers, game discs) will be replaced at the current retail price based on pricing from retailers such as Wal-Mart, GameStop, Best Buy, or Amazon.
   • Charges to replace equipment will be applied to the client’s provided credit or debit card.
3. Liability for Injuries:
   • Vigilante Rolling Video Games, Stephen Bussell, or any Vigilante Rolling Video Game employees are not liable for injuries sustained on the client’s property or at their designated event location.
   • All liability for injuriesor accidents remains the sole responsibility of the client and/or event host.
4. Client Responsibilities:
   • Clients are expected to provide a safe, accessible location for the gaming theater and ensure appropriate supervision of guests during the event to prevent damage or injuries.

By booking an event with Vigilante Rolling Video Games, you agree to these terms and accept full responsibility for any damages, theft, or injuries that occur during your event. For questions or concerns, please contact us.

Food and Drink Policy

To maintain the cleanliness and quality of your gaming experience, the following policies apply within the Vigilante Rolling Video Games luxury mobile gaming theater:

1. Prohibited Items:
   • Foodand drink of any kind are not permitted inside the gaming theater.
   • This includes but is not limited to:
     • Candy
     • Gum
     • Alcoholic beverages
     • Non-Alcoholic beverages
     • Smoking or vaping products
     • Smokeless tobacco products

2. Outside Consumption:
   • Guests are welcome to enjoy food and beverages outside the gaming theater in designated areas provided by the client or host.
   • If alcohol will be at the event, prior coordination must be made with Vigilante Rolling Video Games to ensure the safety of employee and event guests, as well as, the adherence of local, state and federal laws.
3. Enforcement:
   • Guests who bring prohibited items into the gaming theater will be asked to remove them immediately.
   • Repeated violations may result in interruptions to gameplay or termination of the event.
   • Interruptions to gameplay will not change the end time of the event.

This policy ensures that our theater remains in pristine condition for all guests and that equipment continues to function optimally. We appreciate your cooperation in creating a clean and enjoyable environment for everyone. If you have questions or need clarification, please contact us.

Parking Policy

To ensure a smooth setup and the safety of all event attendees, please review the following parking guidelines for the Vigilante Rolling Video Games luxury mobile gaming theater:

1. Standard Parking Requirements:
   • The mobile gaming theater is designed to park on the street and preferably, a safe and accessible sidewalk entry for event guests.
   • We require a level, clear space large enough to accommodate the gaming theater and towing vehicle, typically a standard parking space along a street or driveway (approx. 60ft).
2. Customer Responsibility:
   • It is the customer’s responsibility to ensure that the designated parking area complies with local regulations and is free of obstacles upon our arrival.
   • Customers should verify in advance that the area allows large vehicles to park safely.
3. Unavailable or Unsafe Parking Conditions:
   • If the parking area is deemed unsafe, unsuitable, or inaccessible upon arrival (e.g., steep inclines, blocked streets, or prohibited parking zones), we will notify the customer immediately.
   • Customers will have the option to:
     • Relocate the event to a nearby location suitable for parking, or
     • Adjust event plans accordingly, subject to available options.
     • Relocating the event does not change the events scheduled end time.
4. Rescheduling or Cancellation Due to Parking Issues:
   • • • If safe parking cannot be secured and no alternative location is available, the event may be rescheduled or canceled at the discretion of Vigilante Rolling Video Games. Cancellation and Rescheduling Fees may apply as outlined in our Refund/Cancellation Policy.

Thank you for helping us provide a safe and seamless gaming experience! For any questions about parking requirements, please contact us.

Privacy Policy

At Vigilante Rolling Video Games, your privacy is important to us. We are committed to protecting your personal information and ensuring a secure experience when you book with us.

1. Information Collection and Use:
   • We collect personal information, such as your name, contact details, and payment information, to facilitate event reservations and enhance your experience.
   • This information is used solely for the purposes of:
     • Booking and confirming events.
     • Communicating with you regarding your reservation.
     • Providing updates or support related to your event.
2. No Sharing of Information:
   • We do not sell, trade, or rent your personal information to third parties.
   • Your data is shared only when required to process your payment or comply with legal obligations.
3. Data Security:
   • We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure.
   • Payment details are processed securely through our trusted payment and scheduling platforms using Stripe and Peek.
4. Cookies and Tracking:
   • Our website may use cookies to improve user experience and analyze site traffic. Cookies do not store personal information and can be disabled in your browser settings.
5. Your Consent:
   • By booking with Vigilante Rolling Video Games, you consent to the collection and use of your personal information in accordance with this policy.
6. Policy Updates:
   • • We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website, and your continued use of our services indicates acceptance of the updated terms.

For any questions or concerns regarding your privacy or how your information is handled, please contact us.